Archive for the ‘Guest Comments’ Category

Work Get Away

Thursday, August 11th, 2016

We actually stayed here mid week thru weekend while still having to do some work (we are both self employed) As always, the staff was exceptional in meeting our needs and expectations and our time not working was the full relaxation we needed to regroup. The accommodations were clean as was the pool – crystal clear and clean. Thank you Jim & Maurice and your exceptional staff.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

An amazing hotel….an unforgettable experience!

Tuesday, August 9th, 2016

The Hacienda at Warm Sands is a true gem of a resort. To say that the experience there is phenomenal would be an understatement. This was our first trip to the resort, and we were blown away. It is absolutely crystal clear that the resort has thought through their guests’ needs, and put a lot of effort and time into making sure there are no hiccups in their guests’ stay.

The Grounds:
The resort is comprised of about 10 rooms split between two pool areas and connected via a breezeway (where breakfast is served during mornings). We stayed in the front half of the resort, but both sections have a large pool. The front area by the main door has a jacuzzi as well as a fireplace for the cooler evenings. The back area has a relaxing water fountain in addition to the pool. The entire resort is landscaped beautifully, and most days I would just sit on one of the lounge chairs and watch the hummingbirds fly through, or hear the distant chirping of birds while listening to the soothing sounds of the music over their speaker system. There is also a free guest laundry (complete with supplies) so you don’t have to take dirty clothes back home.

The Rooms:
We stayed in a Deluxe Suite (free upgrade from a Junior Suite). It had a separate living/dining area, kitchen area, and bedroom. It felt like we stayed in an apartment versus a resort. The room was decorated and designed by the owners themselves, boasting an eclectic style of furniture which I absolutely loved. We were greeted with a basket of treats that included granola bars, popcorn, mixed snacks, fresh fruit and water upon entering our room, which came in handy because we got into the area later in the evening and wanted a quick nibble before doing anything else. It was my partner’s birthday and upon our arrival, we found a lovely bottle of wine to celebrate his birthday. The bathroom was stocked full of thoughtful items like mouthwash, lens cleaners and quality soaps and lotions and all of the products were L’Occitane. The bedroom had ample space to spread out our luggage.

Pillow problem? No problem! If you like to be able to pick out the level of firmness of your pillows (I like mine with a bit more sturdiness), the Hacienda has you covered. They have a pillow menu for guests, and the staff provided us with our additional pillows quickly.

Food:
They have an extensive breakfast and lunch menu, all included in the price. The breakfast is usually a buffet with an assortment of pastries, bagels, ham and cheese, yogurts, cereals, boiled eggs and other delightful sundries. We’ve stayed at a couple of other locations in the past, but none provided the quality of breakfast items that the Hacienda did.

The lunch is a special list of items curated by the resort owners and catered through a local restaurant, the Manhattan in the Desert. We tried several options during our stay, and not one of them disappointed us. My partner has a couple of dietary restrictions, and we were able to provide requests to the staff who accommodated them happily. Quick side note, because we tend to forget things, we set a reminder to fill out our lunch order while we were having breakfast. The staff needs a wee bit of time to place the order to make sure it’s ready and delivered to you by lunch. Even the lunch forms were personalized with our names on them….how thoughtful!!!

Staff:
I cannot say enough about how wonderful the entire staff were. They’re quick to respond on any of your needs, chat with you if you like to strike up a conversation, or give you your space to relax if that’s what you want. We love making new friends, and enjoyed chatting with them every day. They are incredibly helpful with recommendations on restaurants and places to check out, and will call to make reservations for you if you like. They even have an extensive library of movies and games you can borrow in the main office. If you want something less “low key,” they have a list of activities and goings-on in the Palm Springs area. We never once felt like the staff didn’t go out of their way to make us feel at home. We also had the incredible pleasure of meeting the resort owners, Maurice and Jim, during our stay. They are truly an inspirational couple and we loved chatting with both of them while we were there and very happy we got to know them better.

Overall, this is the only place we will stay going forward in PS and Maurice and Jim have made friends for life. Thank you guys for such an amazing experience.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Best Gay Resort Anywhere!

Saturday, July 23rd, 2016

My husband and I have stayed at the Hacienda once before and we were happy to return. This resort is the cleanest, prettiest, most nicely decorated, and best service of any gay hotel that we’ve ever stayed in. Their attention to detail is far superior than any other gay resort in the Palm Springs area. We look forward to returning to the Hacienda again sometime soon!…. (the bed, sheets, pillows were all excellent).

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Surpassed Expectations!

Wednesday, July 20th, 2016

We were surprised other specialty resorts had surpassed Hacienda as #1 (on Trip Advisor) but we decided to take a chance. Don’t be mislead, this is a top choice.
Great staff+ Great rooms, love the cleanliness and luxuries like L’occitane shampoos, creams
Great patio, quite sophisticated. Nice to have a ‘free’ lunch- you can have them store in the room fridge until you finish your hike
perfect for couples . A swim at midnight with a view of the moon and stars.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

We don’t want to stay anywhere else!

Wednesday, July 20th, 2016

We visit Palm Springs at least 3-4 times each year, and we always stay at the Hacienda. What keeps us coming back?

– Great staff: Steve, Robbie, Paul, and Daniel are attentive, helpful, and make you feel welcome and special. It’s clear they pay attention to their guests and keep track of lots of little details to make your stay better. For example, on a previous trip we had forgotten the HDMI cable for our Roku player; three days before our most recent visit we received an email reminding us to bring the cable — and letting us know that they had a spare waiting in case we forgot again.

– Beautiful grounds: The Hacienda recently re-landscaped to put in more drought-friendly plants. While the grounds were great before, they’re amazing now. Very desert chic. Plus, there are lots of plants that draw hummingbirds in the mornings and evenings.

– Friendly guests: Every time we visit we meet other nice couples, many of whom we’ve kept in touch with. It’s not uncommon for guests to go out for drinks or dinner after meeting by the pool.

– No stress: Since the Hacienda includes a great breakfast and lunch each day, you can spend all day lounging by one of the pools and enjoying the view of the mountains. No need to leave the property until dinner time if you don’t want to.

We can’t imagine staying anywhere else. And we’ve already got our next stay booked!

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Amazing to Begin With, Better with Each Visit

Wednesday, July 20th, 2016

I just completed what was probably my fifteenth-plus stay at The Hacienda. I began vacationing there even before the current owners, Jim and Maurice, were its proprietors. Over the course of the years, they have taken an already beautiful concept and introduced ongoing enhancements and improvements to make The Hacienda a first-rate luxury experience. Every surface is immaculate, the management and staff are lovely, and they deliver a level of service and professionalism that is rare in today’s world. I truly felt The Hacienda had reached perfection long ago. But, on this visit, I found a newly designed swimming pool and grounds, and the addition of an outside fireplace. Many aspects of my suite had been upgraded or refreshed since my last stay. But most of all, I noticed an even greater level of personalization–every note or card left in my room was personalized, and even my lunch order menus had been personalized with my name. I’m sure it’s difficult to think of new ways to make guests feel special, but The Hacienda continues to do just that. I used to travel to Palm Springs and stay at The Hacienda. Now I travel to vacation at The Hacienda, which happens to be in Palm Springs.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Best Resort in Palm Springs

Friday, July 1st, 2016

I spent the weekend at the Hacienda.

All I can recall is lying on a pool raft and staring up into the sky – so totally relaxed.

Jim and Maurice have created a perfect spot for anyone looking for a beautifully decorated, quiet, gay-friendly retreat.

The staff is friendly and attentive without being overbearing. The Hacienda is the only place where I will stay when I come to the desert.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

The Best Weekend!

Friday, July 1st, 2016

This place is amazing! The room was very clean and the staff extremely helpful. We really love this place and can’t wait to go back. We feel very welcome and at home when we stay at the Hacienda, especially all the little touches. The breakfast was really nice and we also had lunch poolside.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Best Vacation EVER!!!

Saturday, May 28th, 2016

We just got back from one of the most amazing vacation we have ever had. The reason our vacation was so amazing is because of The Hacienda. When we visit Palm Springs we ALWAYS stay at The Hacienda. We have been staying their for 8 years. First, the grounds are top notch. They are serene and excellently maintained. Second, the staff goes above and beyond. Steve, Paul, Luis and David are simply the best. They are always professional and friendly and helpful. Third, the rooms are just amazing. Wonderfully appointed and very cozy. The poolside lunches are delicious and you feel like you have been transported to paradise. If you are planning a trip to Palm Springs, The Hacienda is the only place to stay. I promise, you won’t be disappointed.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

A perfect honeymoon oasis taste of Paradise.

Thursday, May 26th, 2016

Here We grew as a couple sharing our visions of Paradise. As we advanced in discovery of each other we kept challenging each other: How, What Where will we find/ build our own re-creation of Paradise. The Hacienda provided the perfect Oasis for this vision-quest planning. Making our dreams of a life together real and worth striving for all started with our days here. This place is truly a foretaste of Heaven. The staff are indefatigably gracious and warm. The breakfast were always hearty and delicious. The Hacienda offered us the perfect balance of excitement and repose. We will be returning every year for our anniversary now. We could never tire of this slice of Heaven. Thanks to all who made our stay Perfect. Ken & Ed

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com