Archive for the ‘Guest Comments’ Category

Always look forward to returning!

Saturday, February 13th, 2016

An amazing staff. Clean, comfortable rooms and amenities. Quite simply, they focus on their guests and everyone is welcoming, professional, helpful and friendly. They never disappoint.Great location. Already looking forward to my next visit. Breakfast and lunch, just right.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Never, ever, ever disappoints.

Saturday, February 13th, 2016

We just returned from another amazing stay at the Hacienda. Running a hotel is an art, and these guys have mastered it. Also, this year we enjoyed the new fireplace at the hot tub and the newly redone pool.

Complimentary breakfast and lunch, amazingly friendly staff and the most comfy rooms. Certainly way above any competition.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Exceeded Expectations

Saturday, February 13th, 2016

I have stayed in similar properties before – in Provincetown, in Ft Lauderdale, and in PSP on earlier visits. My first stay at the Hacienda confirmed what many others have said – it’s by far the best of any of them, and really exceeded my expectations.

The staff you interact with daily are all top-notch. Steve, Robbie, Luis, Paul – they all take pride in what they do and they do it very well. Just a pleasure to deal with! The food is very good – breakfast is buffet style with high-quality goods (not the pre-packaged muffins common in most places). A proper lunch is also included, and you can choose your entre from a personalized daily list. I had the salmon salad twice and it was in the “superior” category. Staff bring a tray to your room, or you can eat poolside at an umbrella table. There are two swimming pools, a hot tub by the front pool, and an outdoor fireplace for socializing. Monday night Jim & Maurice (owners) hosted a wine & nibbles reception for all the guests. They know a lot about Palm Springs and were very helpful with suggestions on what was worthwhile and what wasn’t.

The grounds are beautiful, the staff is super, the amenities are really nice, the guests (mostly couples) and the guest experience in general were nicer than what I expected. There is a quiet, refined atmosphere at Hacienda – if you want more of a “bathhouse” environment then stay somewhere else. These folks do an impressive job and run a top-notch facility.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Absolute Perfection… Total Relaxation!

Saturday, February 6th, 2016

Our second visit to this corner of heaven! Firstly, Palm Springs is gorgeous, but The Hacienda transcends calm, comfort, friendliness and everything one needs for a perfect holiday. We were fortunate to have 9 nights staying in Suite 1. The living space is generous with kitchen, dining area (we ate outside and out…!) a great lounge and a bed to sleep to heaven on. Nice touches like the Mike and Sean embroidered bed cushions.

The team looking after you are discrete but attentive. We have to mention the lovely Robbie, who’s a total charmer! Love your Coyote fur… Steve, who is a sparkler, Paul whose lunches (and these are included) are totally ‘yum’ and Luis, who makes sure that your room is always top notch. Thank you gents.

The Hacienda is one of less than five places all over the world, that we have had fortune to stay at that is just the perfect balance. Beautiful pools and clean very well maintained gardens. Fab mountain views. Centrally located to walk to the bars and restaurants.

We always speak very well of The Hacienda and will continue to do so. Thanks Jim & Maurice and the gents who take much care!

Can we come back….?

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Great Place!

Wednesday, January 20th, 2016

Decided to go to Palm Springs over Christmas. I stayed at the Hacienda at Warm Sands. I have stayed in many gay B & B’s but this is the best by far. I have never felt so welcomed than during my stay. The staff was excellent through and through. Beautiful facility with everything thought of so all you have to do is relax and enjoy yourself. I will definitely return to Palm Springs and will make sure of staying at the Hacienda at Warm Sands.

Thanks to the whole staff for making my fist time in Palm Springs a wonderful experience!

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Much improved over last visit.

Saturday, December 26th, 2015

I had a weekend to burn while working in LA last week, so I decided try The Hacienda once more for a relaxing weekend in Palm Springs. My last review was positive, but not without some fault. This time I booked the largest suite I could and ended up with Room 7 in the back of the property. This was much better than last time and the room was incredible. The service was wonderful and gracious, this time I got to meet the owners at the hosted wine reception, and I was absolutely relaxed and pampered the entire weekend. There wasn’t anything that wasn’t taken care of — and it was peaceful and quiet the entire time. I left early on a Monday morning (around 4am) and that evening, my breakfast for the next day was placed inside my refrigerator in the kitchen. A thoughtful touch. Also, while I was warned about an impending re-landscape of the property (beginning the morning of my departure), I didn’t frankly notice anything in need of repair. A flawless stay which was worth what I paid for.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Superb resort with meticulous attention to quality!

Wednesday, December 2nd, 2015

Conveniently located near the best shopping and restaurants in Palm Springs. Beautifully landscaped, secluded grounds with great views of the San Jacinto Mountains. This intimate boutique resort has 10 suites each of which faces one of two beautiful swimming pools. The suites are spacious, well furnished and very comfortable. The staff are truly gracious hosts, thoughtful, responsive and always eager to assist. The continental breakfast is wonderful, but eclipsed by the magnificent luncheons served poolside or in your suite.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Exclusive Resort

Wednesday, December 2nd, 2015

This is less of a resort and more of an exclusive retreat. It is a pleasant 15 minutes walk into town.

The rooms are more of a one bedroom apartment and luxurious. It has good furnishings including two oversized sofas. These were handy because it poured with rain, so we could still stretch out in the air conditioned room to watch TV. The wifi is blistering fast and ubiquitous throughout the property, so we could steam TV easily.

There is a real effort in the smallest of touches – many many thick linens, L’Occitaine toiletries, towels for the lounges that actually fit and go the whole length of the lounger. There are additional guest pool towels in the room. It is fastidiously clean – it is not a mere 15 minutes room clean – the polish and dusters are out. The kitchen is well stocked with pots and pans do we guess you could have a much longer stay here. It was a novel addition to have popcorn provided and a popcorn machine. When we checked in, they asked if we needed decaf (which we did) and some capsule for the coffee machine turned up immediately. We needed some milk – a cup would have sufficient – they gave a proper glass milk jug with a spout and lid. It was clearly well thought through.

There are not many rooms (10) and guests are polite but mostly couples and therefore just relaxed during the day. There are two small pools with full sun, a sun lounger for everyone and large umbrellas for shade. Towels are regularly collected and replaced.

Breakfast was small but sufficient – yoghurt, fruit, bagels, pastries and hot drinks. We decided that because lunch is included (sandwiches, wraps or salad) that we went light on the food. The lunches tasted great. We think the salads pipped it at the post – especially the Caesar salad.

Service was impeccable. Again, we will mention the small touches such as a printed dinner reservation together with a map of how to walk there. A daily sheet in the breakfast area about local events, weather etc. There are a lot of staff during the day. There is a no tipping policy and we liked this because we thought it meant everyone provided a great service (the gratuity is added to your overall bill). They even remembered it was our anniversary and gave us a bottle of wine and a card.

We know it’s a top-dollar price but you get a top-drawer hotel with top-ranked service. Other reviewers talk about returning time after time – we hope to do the same.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Pillows Anyone?

Wednesday, December 2nd, 2015

We arrived and one pillow on the bed had “Jim” on it. The next morning a second pillow had been stitched with my partner’s name “Uri” on it. .. What? That has never happened before (though Uri wanted to take the pillow with him when he left LOL). That and so many nice touches, breakfast fantastic, lunch to order as you wish.. all included. This is a great place!

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com

Splurge for Optimal Relaxation, Comfort, and Convenience

Wednesday, December 2nd, 2015

The very best resort we have stayed at in PS. We were looking for a getaway to enjoy a quiet week of pure relaxation and definitely found it here. Our grand deluxe suite (#7) was spacious and meticulously maintained by the housekeeping staff – and just a few short steps from the pool. Very rarely have I found a bed away from home to be so comfortable, with high quality linens and a Pillow Menu! Bathrooms were nicely appointed with quality towels and toiletries. The grounds and pools were always spotless. Every morning we enjoyed coffee and continental breakfast while watching the hummingbirds, but it was the lunch delivered either to our suite or poolside that was exceptional – fresh, tasty, and so convenient! It made it so much easier for us to just stop, relax and enjoy the sun and pool, rather than run around town. We appreciated many ‘above and beyond’ features, including the 2 mini-refrigerators, the double shower, the comfortable padded lounge chairs, use of the laundry facilities, the cookies that followed lunch, etc.

The entire staff was highly professional, friendly, helpful, and accommodating. Our fellow guests were all very friendly and considerate, too. We will definitely return to The Hacienda for our next trip to PS.

For more information, contact The Hacienda
From Within US:
1-760-327-8111
From Outside US:
01-760-327-8111
www.thehacienda.com