April 4, 2006
Dear Jim and Maurice,
It was a pleasure to have had the fortunate experience of staying at your resort, The Hacienda at Warm Sands, this past weekend. It was our first time to Palm Springs and your staff made our stay very enjoyable, relaxing and effortless!
We sure you have other employees at your resort but we want to make special mention of the ones we encountered during our stay. Kalib was our first point of contact upon arrival. He made checking in so simple and was very thorough with familiarizing us with the grounds and our suite. He also went above our expectation by offering to make dinner reservations and following up with Mapquest directions. In addition, he pointed out a few of the local favorites for shopping and entertainment. He definitely is an asset to your resort!
Louis and Arturo were fantastic with tidying up the suite and were very accommodating with our housekeeping requests. It is apparent that they have the art of customer service fine tuned.
And lastly, we would like to compliment Steve with his excellent brand of service. He handled our suite reservation, massage appointments, check out, etc with superior service and professionalism.
During our four-day, extended weekend we celebrated Jimâ€™s birthday and our 9th anniversary. Your staff truly made for a wonderful, memorable experience and we would definitely return for another visit. It is apparent that you two men have created a resort others cannot compare.
Please forward our compliments to the above mentioned as to let them know their efforts were greatly appreciated.
George & Jim