Archive for September, 2009

We Couldn’t be happier!

Sunday, September 20th, 2009

Our first stay at The Hacienda will NOT be our last!

We found the rooms to be extremely comfortable and roomy; we were in Suite 3, which is roughly mid-sized, and it included a full-size living room, roomy bedroom (king bed), spacious bathroom, and an efficient, well-equipped kitchen and dining nook. The room was spotless and absolutely comfortable; arriving with rose petals on the bed (part of a romance package upgrade we purchased) started the trip off perfectly.

The expanded continental breakfast is satisfying: Pastries, breads, hardboiled eggs, cereals, coffee, orange juice, and a small selection of meats and cheeses as more than enough. The catered lunch (included in the price – mostly sandwiches and wraps) was wonderful and very filling. Served poolside or in your room, it became a way for us to mingle and talk with other guests – many of whom we’ll keep in touch with.

The staff was incredibly friendly and efficient – asking for help making dining reservations not only yielded excellent suggestions, but also maps, menus, and other information to help make our decision easier.

The pools are in very good condition (one is scheduled for a re-surfacing) and the grounds are very quiet and well-kept. This is a clothing optional property, so take that into account when deciding to stay here. We didn’t find the atmosphere to be at all “adult” or inappropriate; some guests simply chose to sunbathe in the nude (unlike other resorts, where “clothing optional” can often be a euphemism for more “adult” behavior).

The pool area equipment – lounge chairs, tables, umbrellas, and so forth – is all well-kept. Chairs are refreshed with new towel coverings throughout the day, and the resort will soon be upgrading pool lounges with thicker pads and custom terry-cloth covers; that will be a great finishing touch to add a bit of luxury to the poolside.

Our suite did not include a bathtub, although it included a roomy, two-head shower. This isn’t a negative for us as the pools (and hot tub) provided ample soaking, but keep it in mind if a tub is important to you. Also, the resort does not include a fitness room. Our experience with these rooms in similar-sized resorts has never been good, so we were happy to bring elastic exercise bands and to take a quick job in the morning, so the lack of an on-property gym wasn’t a problem.

There is a guest laundry and other amenities which are a bit unusual for a property of this size (just ten suites). There’s ample free parking.

This was one of our most relaxing stays in Palm Springs. Given its close location to the Palm Canyon retail/dining district (it’s perhaps a 10-15min walk away and a quick drive), the excellent service, the comfortable rooms, and the well-maintained property… well, this is likely to be the last property we take for a test drive. We’re now committed fans and it would take a “No Vacancy” sign to make us stay elsewhere.

For more information, contact The Hacienda
From Within US:
1-800-359-2007 or 1-760-327-8111
From Outside US:
01-800-359-2007 or 01-760-327-8111
http://www.thehacienda.com/.

A letter from one of our guest

Sunday, September 20th, 2009

Thank you again for another delightful stay at The Hacienda. I think we had forgotten how magical the experience is for us, but it didn’t take us long to remember how much we have come to appreciate the total experience that is the heart and soul of a visit to your property. We couldn’t have enjoyed ourselves more. It is obvious that you are very focused on our complete experience and it was evident in every detail of our visit. I laughed to Henry that we are profiled like nowhere else, especially when I disclosed to Jim that we had swapped the sleeping sides of the bed for this visit and the customized pillows reflected the change the next morning!

We were very touched by the commemorative pillows, in fact that was the only picture we took this visit – but at least we took one picture on this trip! As well, we were moved by the anniversary champagne that you presented us in recognition of our marriage a year ago. We have always felt your subtle attention to creating a truly extraordinary visit and it was no more apparent than during our time last week. Henry and I surely look forward to our next visit.

Again, we cannot bestow enough praise on everyone, from Steve, Tom, Paul, Luis, Arturo, and our apologies if we’ve overlooked anyone, you are all simply wonderful. Utterly professional, solicitous, charming, and unobtrusive, what more can you want? We can’t wait to be back! Thanks for making the 16th anniversary of our partnership one that we will not forget anytime soon.

All best wishes-

J & H

For more information, contact The Hacienda
From Within US:
1-800-359-2007 or 1-760-327-8111
From Outside US:
01-800-359-2007 or 01-760-327-8111
http://www.thehacienda.com/.