Jim and Maurice -
I wanted to write to you to thank you so much for the wonderful experience we had staying at your exceptional property.
You have created a beautiful oasis in Warm Sands that welcomes you from the moment you enter the gate and makes you not want to leave. The rooms, grounds, common areas, amenities – everything is done with a style that bespeaks a love for what you have created, not to mention attention to detail and professionalism. I’ve left not the least for last, and that is your outstanding staff.
Steve, Kaleb, Tom and all the other guys are jewels in the Hacienda crown (or should I say tiara?!) who make it truly complete and special. As someone responsible from running two departments at my firm, I’m sure I don’t need to tell you how lucky you are to have such talented, dedicated, personable and fun people with you. But as a manager I know how important it is to hear that from clients and how often people don’t take the time to do so.
From the fun cocktail reception on Saturday night to being taken in the following Sunday night when we were “orphaned” at the airport by a flight cancellation due to bad weather in Chicago (we wouldn’t have thought of calling anywhere BUT the Hacienda), you all were fabulous and made us immediately feel like family. We eagerly look forward to our next stay with you. Keep up the excellent work!
If any of you get to NYC, please drop us a line and let us buy you a drink!
The Hacienda at Warm Sands, the first 5-palm rated hotel in Gay Palm Springs.